EnterpriseCallCenterAgentThresholdProfileGetPagedSortedRequest
Bases: OCIRequest
Gets an existing specified Call Center Agent Threshold Profile in an Enterprise.
The agentTable is what the search, sort, and pagination fields apply to.
If the responsePagingControl element is not provided, the paging startIndex will be set to 1
by default, and the responsePageSize will be set to the maximum ResponsePageSize by default.
It is possible to search by various criteria to restrict the number of rows returned.
If no sortOrder is included the response is sorted by User Id ascending by default.
Multiple search criteria are logically ANDed together unless the searchCriteriaModeOr option is included.
Then the search criteria are logically ORed together.
ErrorResponse is returned if searchCriteriaExactUserGroup has multiple entries and searchCriteriaModeOr is not included.
The response is either a EnterpriseCallCenterAgentThresholdProfileGetPagedSortedResponse or an ErrorResponse.
Attributes:
service_provider_id (str):
profile_name (str):
response_paging_control (Optional[ResponsePagingControl]):
sort_order (Optional[List[SortOrderEnterpriseCallCenterAgentThresholdProfileGetPagedSorted]]):
search_criteria_user_id (Optional[List[SearchCriteriaUserId]]):
search_criteria_user_last_name (Optional[List[SearchCriteriaUserLastName]]):
search_criteria_user_first_name (Optional[List[SearchCriteriaUserFirstName]]):
search_criteria_dn (Optional[List[SearchCriteriaDn]]):
search_criteria_extension (Optional[List[SearchCriteriaExtension]]):
search_criteria_department_name (Optional[List[SearchCriteriaDepartmentName]]):
search_criteria_exact_user_group (Optional[List[SearchCriteriaExactUserGroup]]):
search_criteria_group_name (Optional[List[SearchCriteriaGroupName]]):
search_criteria_email_address (Optional[List[SearchCriteriaEmailAddress]]):
search_criteria_mode_or (Optional[bool]):
Source code in src/mercury_ocip/commands/commands.py
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Responses
Bases: OCIDataResponse
Response to the EnterpriseCallCenterAgentThresholdProfileGetPagedSortedRequest. The agentTable contains the agents assigned to the profile and has the column headings: "User Id", "Group Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address";
Attributes:
profile_description (Optional[str]):
threshold_current_call_state_idle_time_yellow (Optional[int]):
threshold_current_call_state_idle_time_red (Optional[int]):
threshold_current_call_state_on_call_time_yellow (Optional[int]):
threshold_current_call_state_on_call_time_red (Optional[int]):
threshold_current_agent_state_unavailable_time_yellow (Optional[int]):
threshold_current_agent_state_unavailable_time_red (Optional[int]):
threshold_average_busy_in_time_yellow (Optional[int]):
threshold_average_busy_in_time_red (Optional[int]):
threshold_average_busy_out_time_yellow (Optional[int]):
threshold_average_busy_out_time_red (Optional[int]):
threshold_average_wrap_up_time_yellow (Optional[int]):
threshold_average_wrap_up_time_red (Optional[int]):
enable_notification_email (bool):
notification_email_address (Optional[List[str]]):
agent_table (OCITable):
Source code in src/mercury_ocip/commands/commands.py
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Example Usage
from mercury_ocip.client import Client
from mercury_ocip.commands import EnterpriseCallCenterAgentThresholdProfileGetPagedSortedRequest
client = Client()
command = EnterpriseCallCenterAgentThresholdProfileGetPagedSortedRequest(
service_provider_id=...,
profile_name=...,
response_paging_control=...,
sort_order=...,
search_criteria_user_id=...,
search_criteria_user_last_name=...,
search_criteria_user_first_name=...,
search_criteria_dn=...,
search_criteria_extension=...,
search_criteria_department_name=...,
search_criteria_exact_user_group=...,
search_criteria_group_name=...,
search_criteria_email_address=...,
search_criteria_mode_or=...,
)
response = client.command(command)
print(response)
Example 2 with Raw Command
from mercury_ocip.client import Client
client = Client()
response = client.raw_command("EnterpriseCallCenterAgentThresholdProfileGetPagedSortedRequest",
service_provider_id=...,
profile_name=...,
response_paging_control=...,
sort_order=...,
search_criteria_user_id=...,
search_criteria_user_last_name=...,
search_criteria_user_first_name=...,
search_criteria_dn=...,
search_criteria_extension=...,
search_criteria_department_name=...,
search_criteria_exact_user_group=...,
search_criteria_group_name=...,
search_criteria_email_address=...,
search_criteria_mode_or=...,
)
print(response)