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EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest

Bases: OCIRequest

Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise. An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent and the agent is not yet assigned to the profile.

If the responsePagingControl element is not provided, the paging startIndex will be set to 1
by default, and the responsePageSize will be set to the maximum ResponsePageSize by default.
It is possible to search by various criteria to restrict the number of rows returned.

The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName.
When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search
criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name.

If no sortOrder is included the response is sorted by User Id ascending by default.

Multiple search criteria are logically ANDed together unless the searchCriteriaModeOr option is included.
Then the search criteria are logically ORed together.

ErrorResponse is returned if searchCriteriaExactUserGroup has multiple entries and searchCriteriaModeOr is not included.

The response is either a EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListResponse or an ErrorResponse.

Attributes:

service_provider_id (str):

exclude_agents_assigned_to_profile_name (Optional[str]):

response_paging_control (Optional[ResponsePagingControl]):

sort_order (Optional[List[SortOrderEnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedList]]):

search_criteria_user_id (Optional[List[SearchCriteriaUserId]]):

search_criteria_user_last_name (Optional[List[SearchCriteriaUserLastName]]):

search_criteria_user_first_name (Optional[List[SearchCriteriaUserFirstName]]):

search_criteria_dn (Optional[List[SearchCriteriaDn]]):

search_criteria_extension (Optional[List[SearchCriteriaExtension]]):

search_criteria_department_name (Optional[List[SearchCriteriaDepartmentName]]):

search_criteria_email_address (Optional[List[SearchCriteriaEmailAddress]]):

search_criteria_agent_threshold_profile (Optional[List[SearchCriteriaAgentThresholdProfile]]):

search_criteria_exact_user_group (Optional[List[SearchCriteriaExactUserGroup]]):

search_criteria_mode_or (Optional[bool]):
Source code in src/mercury_ocip/commands/commands.py
@dataclass(kw_only=True)
class EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest(
    OCIRequest
):
    """Get the list of all Agents in the Enterprise that can be assigned to a given Call Center Agent Threshold Profile in an Enterprise.
        An agent is available to be assigned to a given Agent Threshold Profile if it is a Call Center Standard or Call Center Premium agent
        and the agent is not yet assigned to the profile.

        If the responsePagingControl element is not provided, the paging startIndex will be set to 1
        by default, and the responsePageSize will be set to the maximum ResponsePageSize by default.
        It is possible to search by various criteria to restrict the number of rows returned.

        The available agent list for a new Call Center Agent Threshold profile can be obtained by not setting the excludeAgentsAssignedToProfileName.
        When the excludeAgentsAssignedToProfileName is specified, all agents already assigned to the specified profile are not included in the response, even if the search
        criterion element searchCriteriaAgentThresholdProfile is specified using the same profile name.

        If no sortOrder is included the response is sorted by User Id ascending by default.

        Multiple search criteria are logically ANDed together unless the searchCriteriaModeOr option is included.
        Then the search criteria are logically ORed together.

        ErrorResponse is returned if searchCriteriaExactUserGroup has multiple entries and searchCriteriaModeOr is not included.

        The response is either a EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListResponse or an ErrorResponse.

    Attributes:

        service_provider_id (str):

        exclude_agents_assigned_to_profile_name (Optional[str]):

        response_paging_control (Optional[ResponsePagingControl]):

        sort_order (Optional[List[SortOrderEnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedList]]):

        search_criteria_user_id (Optional[List[SearchCriteriaUserId]]):

        search_criteria_user_last_name (Optional[List[SearchCriteriaUserLastName]]):

        search_criteria_user_first_name (Optional[List[SearchCriteriaUserFirstName]]):

        search_criteria_dn (Optional[List[SearchCriteriaDn]]):

        search_criteria_extension (Optional[List[SearchCriteriaExtension]]):

        search_criteria_department_name (Optional[List[SearchCriteriaDepartmentName]]):

        search_criteria_email_address (Optional[List[SearchCriteriaEmailAddress]]):

        search_criteria_agent_threshold_profile (Optional[List[SearchCriteriaAgentThresholdProfile]]):

        search_criteria_exact_user_group (Optional[List[SearchCriteriaExactUserGroup]]):

        search_criteria_mode_or (Optional[bool]):

    """

    service_provider_id: str = field(metadata={"alias": "serviceProviderId"})

    exclude_agents_assigned_to_profile_name: Optional[str] = field(
        default=None, metadata={"alias": "excludeAgentsAssignedToProfileName"}
    )

    response_paging_control: Optional[ResponsePagingControl] = field(
        default=None, metadata={"alias": "responsePagingControl"}
    )

    sort_order: Optional[
        List[
            SortOrderEnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedList
        ]
    ] = field(default=None, metadata={"alias": "sortOrder"})

    search_criteria_user_id: Optional[List[SearchCriteriaUserId]] = field(
        default=None, metadata={"alias": "searchCriteriaUserId"}
    )

    search_criteria_user_last_name: Optional[List[SearchCriteriaUserLastName]] = field(
        default=None, metadata={"alias": "searchCriteriaUserLastName"}
    )

    search_criteria_user_first_name: Optional[List[SearchCriteriaUserFirstName]] = (
        field(default=None, metadata={"alias": "searchCriteriaUserFirstName"})
    )

    search_criteria_dn: Optional[List[SearchCriteriaDn]] = field(
        default=None, metadata={"alias": "searchCriteriaDn"}
    )

    search_criteria_extension: Optional[List[SearchCriteriaExtension]] = field(
        default=None, metadata={"alias": "searchCriteriaExtension"}
    )

    search_criteria_department_name: Optional[List[SearchCriteriaDepartmentName]] = (
        field(default=None, metadata={"alias": "searchCriteriaDepartmentName"})
    )

    search_criteria_email_address: Optional[List[SearchCriteriaEmailAddress]] = field(
        default=None, metadata={"alias": "searchCriteriaEmailAddress"}
    )

    search_criteria_agent_threshold_profile: Optional[
        List[SearchCriteriaAgentThresholdProfile]
    ] = field(default=None, metadata={"alias": "searchCriteriaAgentThresholdProfile"})

    search_criteria_exact_user_group: Optional[List[SearchCriteriaExactUserGroup]] = (
        field(default=None, metadata={"alias": "searchCriteriaExactUserGroup"})
    )

    search_criteria_mode_or: Optional[bool] = field(
        default=None, metadata={"alias": "searchCriteriaModeOr"}
    )

Responses

Bases: OCIResponse

Source code in src/mercury_ocip/commands/base_command.py
class ErrorResponse(OCIResponse):
    errorCode: Optional[int] = None
    summary: str
    summaryEnglish: str
    detail: Optional[str] = None

Bases: OCIDataResponse

Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest. Contains a table with column headings: "User Id", "Last Name", "First Name", "Hiragana Last Name", "Hiragana First Name", "Phone Number", "Extension", "Department", "Email Address", "Agent Threshold Profile";

Attributes:

agent_table (OCITable):
Source code in src/mercury_ocip/commands/commands.py
@dataclass(kw_only=True)
class EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListResponse(
    OCIDataResponse
):
    """Response to the EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest.
        Contains a table with column headings: \"User Id\", \"Last Name\",
        \"First Name\", \"Hiragana Last Name\", \"Hiragana First Name\",
        \"Phone Number\", \"Extension\", \"Department\", \"Email Address\", \"Agent Threshold Profile\";

    Attributes:

        agent_table (OCITable):

    """

    agent_table: OCITable = field(metadata={"alias": "agentTable"})

Bases: OCIResponse

Source code in src/mercury_ocip/commands/base_command.py
class ErrorResponse(OCIResponse):
    errorCode: Optional[int] = None
    summary: str
    summaryEnglish: str
    detail: Optional[str] = None

Example Usage

from mercury_ocip.client import Client
from mercury_ocip.commands import EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest

client = Client()

command = EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest(
    service_provider_id=...,
    exclude_agents_assigned_to_profile_name=...,
    response_paging_control=...,
    sort_order=...,
    search_criteria_user_id=...,
    search_criteria_user_last_name=...,
    search_criteria_user_first_name=...,
    search_criteria_dn=...,
    search_criteria_extension=...,
    search_criteria_department_name=...,
    search_criteria_email_address=...,
    search_criteria_agent_threshold_profile=...,
    search_criteria_exact_user_group=...,
    search_criteria_mode_or=...,
)

response = client.command(command)

print(response)

Example 2 with Raw Command

from mercury_ocip.client import Client

client = Client()

response = client.raw_command("EnterpriseCallCenterAgentThresholdProfileGetAvailableAgentPagedSortedListRequest",
    service_provider_id=...,
    exclude_agents_assigned_to_profile_name=...,
    response_paging_control=...,
    sort_order=...,
    search_criteria_user_id=...,
    search_criteria_user_last_name=...,
    search_criteria_user_first_name=...,
    search_criteria_dn=...,
    search_criteria_extension=...,
    search_criteria_department_name=...,
    search_criteria_email_address=...,
    search_criteria_agent_threshold_profile=...,
    search_criteria_exact_user_group=...,
    search_criteria_mode_or=...,
)

print(response)